Frequently Asked Questions

Reservalue provides a complete booking management solution:

• Online Booking System: Real-time availability based on venue and staff schedules, enabling 24/7 self-service booking without manual intervention
• Team Collaboration: Support up to 50 team members per business with 20+ granular permission settings, suitable from solo practitioners to chain stores
• Flexible Pricing: Industry-leading flexibility! Set different prices for weekdays/weekends, morning/evening, seasonal rates to meet diverse business needs
• Dual-channel Notifications: SMS + Email reminders for upcoming appointments, significantly reducing no-shows
• Payment Integration: Support credit cards, LINE Pay, JKO Pay, Apple Pay, Google Pay, virtual ATM, and custom bank transfers
• Taiwan E-invoicing: Issue invoices right after payment — tax-ID, carrier, and donation invoices supported, with allowances on refunds
• Comprehensive Reports: Booking calendar, revenue reports, booking analytics, reconciliation reports, and customer insights at a glance
• Multi-device POS: Use your phone, tablet, or computer as an in-store POS to quickly create bookings for walk-in customers

Customers can book through your dedicated booking page. You can share the booking link on your website, social media, LINE official account, and other channels — allowing customers to book anytime, anywhere, without downloading an app. Browse our industry showcase examples to see real booking flows in action.

If you already have accounts with ECPay, NewebPay, PAYUNi, TapPay, LINE Pay, or JKO Pay, simply configure them in the admin panel to start accepting payments. International merchants can also connect Stripe or PayPal.

Haven't set up a payment gateway yet? Contact us and we'll get you accepting credit cards and Apple Pay right away.

Yes. Reservalue has built-in Taiwan e-invoicing — connect your e-invoice service account and invoices can be issued as soon as payment lands:

• Supports B2C personal invoices (mobile carrier, citizen digital certificate, donation) and B2B invoices with a tax ID
• Refunds can issue an allowance directly, with the 5% VAT split out automatically
• Issued invoices can be downloaded as PDF or printed on a Bluetooth receipt printer

Reservalue is suitable for various appointment-based service industries:

• Laser tag, paintball, escape rooms
• Badminton/tennis courts, golf driving ranges
• Hair salons, nail salons, lash studios
• Spas, massage therapy, chiropractic
• Personal trainers, yoga studios
• Pet grooming, pet hotels
• Clinics, physical therapy
• Legal consulting, advisory services
• Photography studios
• Recording studios, dance studios
• And any other time-slot-based services

Curious how peers in your industry use Reservalue? Browse our industry showcase examples.

Yes. Reservalue automatically sends Email + SMS reminders the day before each booking, significantly reducing no-shows. You don't need to manually message customers — your time goes back to serving them.

Yes. Reservalue includes a built-in customer management system. Each customer has their own profile that automatically tracks booking history, total spend, and last visit date. You can tag customers (VIP, new, special needs, etc.) and issue coupons targeted by tag, so marketing spend goes to the customers who matter most.

Reservalue provides comprehensive views and operational reports:

• Versatile booking views: Booking list and booking calendar — daily and pending bookings at a glance
• Booking report: Filter by date, staff, or service; CSV export available
• Payment report: Per-transaction gateway, amount, and status — easy month-end accounting
• Customer analytics: Booking history and total spend per customer

Yes. LINE Official Accounts are the most important customer channel in Taiwan, and Reservalue fits right in:

• Booking entry point: Place your dedicated booking link in your LINE Official Account's rich menu, auto-replies, or 1-on-1 reply messages — customers tap and start booking immediately
• Re-engagement: Add the booking link to LINE broadcast messages to drive repeat business

No technical background needed — copy the link from your admin panel and paste it into LINE Official Account Manager.

Absolutely. Even if you don't want to publish a booking page and only take bookings through social DMs, Reservalue still works as a backend tool:

• Manual booking entry: After agreeing on a time over LINE / IG DM, use Reservalue's mobile POS to create the booking — the system handles slot availability and prevents double-bookings
• Automatic payment & reconciliation: Send a payment link from the booking; once the customer pays, the gateway settles directly into your account. End-of-month reconciliation reports are one click away
• Customer profiles that accumulate: Each regular gets an auto-built profile with booking history, contact info, and tags — ready to use when you want to push a returning-customer promotion

When you're ready to open self-service booking, paste your booking link into your LINE rich menu / IG bio / Threads — seamless upgrade, no migration needed.

We offer two flexible plans:

• Starter: $0 monthly fee, $3 TWD per booking — perfect for small studios just starting out
• Professional: $1,000 TWD monthly fee with 500 booking quota, $2 TWD per booking after that — ideal for established teams

All prices are in TWD (tax included). See our Pricing page for details.

No contracts, zero commission! We want to grow with small and medium businesses without locking you in. Your service value stays entirely with you.

Yes! After signing up, you get a 30-day free trial with full access to all features — no credit card required. Experience the complete system before committing.

SMS uses a credit system that you can top up from the admin panel. We offer multiple packages:

• Basic 199: $199 TWD / 200 credits (avg. $1 TWD per SMS)
• Growth 999: $999 TWD / 1,030 credits (avg. $0.97 TWD per SMS)
• Premium 2999: $2,999 TWD / 3,190 credits (avg. $0.94 TWD per SMS)

Domestic SMS under 70 characters costs 1 credit, with additional charges based on character count.

No. Reservalue uses fully transparent pricing — monthly fees, per-booking charges, and SMS credit prices are all listed on our Pricing page. No commissions, no mandatory contracts, no setup or onboarding fees. Payment gateway fees are charged directly by your chosen provider — Reservalue doesn't mark them up.

Just 3 simple steps:

1. Click "Start Free Trial" to create an account
2. Set up your business info and service items
3. Share your booking link with customers and start accepting bookings!

Our LINE support team offers free online consultation to help you get started quickly.

Yes! Each Reservalue business supports up to 50 team members with customizable permissions for each member, making team collaboration seamless.

Absolutely! You can upload your business logo, page banner, business description, and service details to create a branded booking page that reinforces your identity.

We take data security very seriously:

• All data transmission uses SSL/TLS encryption
• Data is stored on Google Cloud Platform with enterprise-grade security
• Regular backups ensure data integrity
• We follow our Privacy Policy and use your data only as necessary to provide and improve the service. Unless required by law or with your consent, we do not use it for purposes unrelated to those stated above.

Yes. Just sign up at Reservalue's website — whether you're a SOHO solopreneur or a chain operator, you can set up your business inside the system and start accepting bookings right away.

We offer two integration methods:

• Direct Link: Simply add your dedicated booking URL to your website or social media to enable bookings
• Embeddable Widget: Use our JavaScript calendar widget to embed a booking form directly on your website. Customizable theme colors, and built-in GA4 & Meta Pixel tracking

Reservalue is a cross-platform web application. Whether you're on desktop, tablet, or mobile, any modern browser (Chrome, Safari, Firefox, Edge) works smoothly — no app installation required.

We offer multiple support channels:

• Messenger：Contact us
• LINE: Add our official account for instant assistance
• Email: Send us a message at support@reservalue.net

Absolutely. The Reservalue admin panel is fully optimized for phones and tablets. From any device you can view the booking calendar, create walk-in bookings on the spot, confirm payments, check reports, issue coupons — every feature works across all platforms, so you can run your business anytime, anywhere.

Yes. Place your Reservalue booking link in the "Website" or "Appointments" field of your Google Business Profile — when customers find you via Google Search or Google Maps, they can jump straight into booking, dramatically improving local-search conversion. The booking page itself ships with full SEO structured data for strong discoverability.